A multi-tenant customer service portal built for real operations: find the right tenant by unit or phone, open work orders with names not just IDs, sync with your housing systems when you need to, and hand clean data to voice agents via eAPI.
Housing authorities first. Ready for multi-industry support desks next.
Phone systems and AI agents need a reliable system of record. Semantic CSA is that workspace — not a vendor UI clone, not a one-off spreadsheet, and not a black-box bot.
Housing staff think in unit numbers and names. Profiles surface unit, address, and phones before internal project/building keys.
Open and completed work orders with priorities, descriptions, and people labels — requested / created / assigned as Name (id) when mapped.
Import households and open work orders from your housing systems, keep CSA as the day-to-day system of record, and re-sync only when you choose — not on every click.
See tickets tied to the tenant, last sync time, and a short account history so supervisors know what the desk just pulled.
Sign in with Simply Semantics. Admins grant agents only the client accounts they support — demo, pilot, or production housing authority.
Composite housing endpoints for tenant lookup by phone, work-order create/update/close, and assignee resolution — designed for Semantic Gateway and voice flows.
From first login to daily desk work — and optional automation on top.
Create the housing authority client, connect your housing systems, map staff IDs to names as needed.
Import households and open work orders. CSA becomes the desk’s source of truth while your core systems stay in the loop.
Search by unit or phone, open the profile, view work orders, track tickets, and see when the last sync ran.
Point voice agents and gateway tools at CSA eAPI for short, reliable call flows without scraping mid-conversation.
Semantic CSA is the workspace. AI voice automation sits on top when you’re ready.
Production focus today is Public Housing Authority operations. The same portal framework supports additional service industries as you expand.
Subscribe to Semantic CSA from My Account, then open the portal with SSO. Admins manage users, client access, and housing integrations from CSA Setup.
Go to My Account →Prefer a guided rollout? We’ll connect your housing authority client, map staff IDs, validate system credentials, and walk your agents through unit-first workflows.
Book a short demo with your housing environment (or sandbox) in mind — or open My Account if you already have access.