A multi-tenant workspace for agents and supervisors: find the customer, open work orders and tickets, keep account history in one place, and hand clean data to voice agents through an API.
Use it for any support team. Public housing authorities and CDCs run residents, work orders, and rent on Semantic Housing.
Phone systems and AI agents need a reliable system of record. Semantic CSA is that workspace — not a vendor UI clone, not a one-off spreadsheet, and not a black-box bot.
Agents search by name, phone, or account. The profile shows who the customer is and how to reach them before internal ids.
Open and completed work orders with priorities, descriptions, and people labels — requested, created, and assigned by name when mapped.
Keep CSA as the desk’s day-to-day record. Import or sync from an industry system when you have one — including housing, via Semantic Housing.
Tickets stay on the customer. Supervisors can see what the desk just did without opening another tool.
Sign in with Simply Semantics. Admins grant agents only the client accounts they support — one desk or many.
Look up a customer, and create, update, or close a work order from Semantic Gateway and voice flows without scraping mid-call.
From first login to daily desk work — and optional automation on top.
Create the customer account your desk supports and grant agents access. Housing teams can start from Semantic Housing instead.
Add customers and open work orders. CSA becomes the desk’s source of truth while other systems stay in the loop.
Search by name or phone, open the profile, view work orders, and track tickets.
Point voice agents and gateway tools at the CSA API for short, reliable conversations.
Semantic CSA is the workspace. AI voice automation sits on top when you’re ready.
Use Semantic CSA for any support desk. Housing authorities use Semantic Housing for residents, work orders, rent, and a housing voice agent.
Request Semantic CSA from My Account, then open the portal with SSO. Admins manage users and which client accounts each agent can see.
Go to My Account →Running a housing authority or CDC? Semantic Housing keeps residents, work orders, rent, and a housing voice agent on one record.
Book a short demo for your support desk — or open Semantic Housing if you are a housing authority.